Case Studies

Nirvana Spa

With help from the high-performance range of Primus equipment, WASHCO increase drying capacity and efficiency at one of the UK’s most luxurious pure water spas.


Based in Wokingham, Berkshire, Nirvana Spa is a luxurious pure water spa, boasting unique state-of-the-art facilities and an outstanding reputation.

With their current commercial laundry equipment lease due to expire, they were keen to explore new options available on the market for the like-for-like replacement of their towel washers and dryers. During this process, they completed a full and thorough tender assessment across 5 primary laundry equipment providers.

Capacity that meets demand

As part of the tender, WASHCO conducted an initial site survey where it was apparent that Nirvana Spa didn’t have enough drying capacity to meet demand. This was largely due to the size of their existing equipment, which was much wider than average and taking up valuable extra space in an already compact room.

Using this information, WASHCO were able to create a tailored rental proposal to increase the drying capacity and overall laundry efficiency at the spa, and were subsequently invited back for a second interview before being awarded the tender.

Professionalism from the outset

One of the key elements that led to us securing the contract was the level of professionalism, knowledge and thoroughness displayed by our Business Development Manager, Simon Rawle, during the tender process.

Contracts and Acquisitions Manager at Nirvana Spa, Sean Hughes, commented: The WASHCO team demonstrated a notable level of company and equipment knowledge and professionalism from the outset. For the two tender assessment interviews, their representative arrived promptly, smart in appearance, approachable and friendly. He displayed excellent levels of knowledge and answered all of my very searching questions articulately and with ease”


As part of their rental contract, WASHCO recommended the Primus range of laundry equipment, which is renowned for its excellent user experience and build quality. Two washing machines (FX600 + FX240) and one dryer (DX77) were perfect for meeting their capacity requirements and compact enough to sit alongside an existing dryer that they were keeping.

Minimal fuss 

Despite the third party delivery lorry breaking down just a mere few miles from the spa, the installation was completed across two days, ahead of time. The next day, machines were connected to soap dosing systems, with staff training following shortly after.

Mr Hughes describes the installation team as “prompt, friendly and hugely industrious and effective. Michael’s work was certainly of a standard I would have welcomed in my previous role as an Engineering Officer in the Army – not something I say very often!”


With the installation of their new equipment, Nirvana Spa now have ample capacity to meet demand of their busy facilities. The high spin of the Primus washers results in reduced drying times, whilst the large lint filter of the dryers helps to speed up the process even more – all of which helps to keep energy costs down.

Visit our sector page to learn more about our commercial laundry solutions for Hotels and Spas.