SERVICE YOU CAN RELY ON
We’re Here for you
We know breakdowns can cause a real headache for you and your organisation, which is why we’re here to keep your downtime to a minimum. You call, we respond. It’s that simple.
Our service team are available throughout the year, with engineers based up and down the UK. With specially trained installation technicians and GAS Safe engineers, all complying to the highest standards of PPE, you can have confidence from the initial call to the engineer leaving that we are focused on you.
We know your service depends on our service; which is why we have heavily invested in our service software, supported by a highly trained customer support team ready to take your call, should you need it.
From fully comprehensive packages to annual maintenance checks or fixed cost options, we can support you.
Whether you want the freedom of on-demand callouts or the security of our breakdown and service contracts, we’ll deliver a cost-effective solution that suits you and your business.
Whatever you choose, you can be assured you’re in safe hands. Our nationwide team of highly qualified engineers are trained across a wide variety of brands including Miele, Speed Queen, Primus and Schulthess.
From when you first spot a problem with your equipment until we’ve got you back up and running, you can be assured of a professional service. Our engineers are GAS safe, fully uniformed with security passes and enhanced DBS checked. And as one of the largest spares distributors in the UK, you can be confident our engineers will have the right spares, on their van, delivering a high level of first-time fix. Service made simple.
Aftercare & Support
With our own in-house team of experts, we can support our customers with anything from the smallest query to breakdown resolution.
We’ve invested in our service system, utilised by our experienced call-centre team who will quickly be able to locate your machine, its full history and book a call with your local engineer.
We’re able to assist with all makes and models of equipment. Our technical in-house training team, with over 75 years of experience, add additional support both to our customer support team and our field engineers helping lead to rapid resolution whether over the phone or in person.
Laima Simonaitiene, The Savoy Hotel
ON BEHALF OF THE LAUNDRY AND SAVOY MANAGEMENT TEAM, WE WOULD LIKE TO SAY A HUGE THANK YOU TO YOU AND YOUR TEAM FOR THE HARD WORK YOU HAVE DONE FOR US. THE SERVICE WAS FANTASTIC DURING THE INSTALLATION; IT IS EXACTLY WHAT WE WERE EXPECTING FROM PROFESSIONALS.
Maria Brown, Sense
‘I am just writing to you to express my satisfaction and gratitude for the very comprehensive and detailed service we’ve had from your two workmen. Your workmen arrived promptly, were polite and courteous, they went beyond their remit and cleaned the area thoroughly before they installed the new washing machines and dryers. All in all, an excellent service.’
Andy Smith, Royal Duke of York Military School
THE SERVICE AND INSTALLATION PERFORMED BY MIELE PROFESSIONAL PARTNER WASHCO WAS FIRST CLASS. TO AVOID THE BUSY TERM TIME, WASHCO UNDERTOOK THE REFURBISHMENTS IN THE SUMMER HOLIDAYS, ENSURING THAT THE LAUNDRY WAS FULLY INSTALLED AND OPERATIONAL BY THE START OF THE AUTUMN TERM.