Support & Aftercare

Richard’s expertise and commitment to understanding our problems meant that WASHCO offered a deal that was levels above others that we had received. There’s no fuss – we know exactly what we’re paying with the rental package and can relax knowing that WASHCO are on hand with brilliant service and support, should we need it.

We at Broadwindsor House would like to congratulate you on having a very professional install team. Courteous of the surroundings, polite and professional.

We would highly recommend them!! Thanks for everything.

I am a Contracts Manager working for Southing Housing Group and I look after Responsive Repairs and Voids. Included in the geographical area that I manage are a number of schemes that have communal laundry facilities, WASHCO manage the repairs to the machines at these locations.

During my time with SHG, the service delivered by WASHCO has been prompt, cost-effective and efficient, they have kept servicing records up to date and will give an honest opinion on whether it is cost-effective to repair/replace a machine. It is our intention for our relationship with WASHCO to continue

‘I am just writing to you to express my satisfaction and gratitude for the very comprehensive and detailed service we’ve had from your two workmen.

Your workmen arrived promptly, were polite and courteous, they went beyond their remit and cleaned the area thoroughly before they installed the new washing machines and dryers. All in all, an excellent service.’

The service and installation performed by Miele professional partner WASHCO was first class. To avoid the busy term time, WASHCO undertook the refurbishments in the summer holidays, ensuring that the laundry was fully installed and operational by the start of the autumn term.

On behalf of the laundry and Savoy management team, we would like to say a huge thank you to you and your team for the hard work you've done for us.

The service was fantastic during the installation; it is exactly what we were expecting from professionals.

I’d just like to give some feedback on the engineer that attended to repair one of our washing machines on Friday 14th Jan. I didn’t catch his name but he was so helpful, nothing was too much trouble and communication was fantastic.

Overall outstanding customer service. He is a credit to your company.

The people who take your calls know what’s going on and can actually see a query through from beginning to end – no telephone table tennis. Their engineers are good, old fashioned diagnostic engineers who understand laundry equipment and, rather than simply replacing parts until the problem goes away, they actually diagnose what the issue is.